With up to five integrated modules, Seneca offers auto-attendant capabilities, voice-activated dialing, e-mail, voice mail and fax. Seneca is available in different configurations to meet your needs. Additionally, it can be integrated with your existing PBX system and is scalable to grow along with your business.

Receptionist Module
Seneca Receptionist Module includes an auto-attendant that answers and manages all incoming calls, 24 hours a day, 7 days a week. It activates key features of your PBX, including transferring calls to voice mail or initiating "Do Not Disturb." Incoming callers simply tell Seneca the name of the person or department they’re trying to reach, and the call is delivered to the appropriate extension. No menus, no keys to punch—it’s direct access, just by saying a name. If the line goes unanswered, the caller can instruct Seneca to try alternate numbers for the person or department. Set on an individual basis, these alternate “Locate” numbers instantly direct callers to your mobile phone or home phone, meaning you never miss a call. The caller may also elect to leave a message or direct the call to another person or department.

Within the office, the Seneca auto-attendant tells the call recipient the name of the caller and asks how the call should be handled, with options that include taking the call, placing it on hold or sending it to voice mail. Priority can be given to important incoming calls by instructing Seneca to accept calls only from certain numbers while sending all other incoming calls to voice mail.

Voice Mail Module
Seneca provides hands-free management of your voice mail box, enabling you to review, copy and forward messages via voice commands. For instance, if Seneca has identified Caller ID information, or if the caller leaves a phone number with a message, you can return the call by telling Voice Control to “Call back.”

Dialing Module
Reach anyone within your company and up to 5000 contacts in your personal Seneca address book by saying their name to the auto-attendant. The dialing module eliminates the need for paper company directories and helps you connect with other employees when you’re out of the office and don’t have access to a list of extensions.

E-mail Module
E-mail is just a phone call away with Seneca, which enables you to access your inbox from anywhere, without the need for a computer. Using simple voice commands, you can have messages in your inbox read to you via text-to-speech technology. And, you can reply to a message, or record a new one and send it as a .wav file e-mail attachment.

Fax Module
With Seneca, every employee is assigned a personal fax number, eliminating your company’s need to buy or rent expensive fax machines. Incoming faxes are routed into the recipient’s message inbox and can be printed, copied or forwarded on-demand, even from a remote location. Employing text-to-speech technology, users can also have important fax header information read to them by the auto-attendant.

Seneca industry application briefs, product literature, and reference manuals are available on-line in the TechLine Library.